The watch notices.
The shop page stops responding. An alert opens an incident thread.
Jonesboro, Arkansas
A backup only counts
if it comes back.
Nightly copies. Off-site storage. Restore rehearsals. A watch that tells you when something breaks.
2:14 AM CT
You’re asleep.
The watch isn’t.
An example of an overnight incident.
Agreed limits. Every step visible.
The diagnosis is written down.
AI checks the error log: the latest update failed to start. Each check is recorded for Chris.
The safe way back.
Within agreed permissions, the release switches to the last working version. A health check confirms the page returns.
The backup is verified.
The newest off-site copy is downloaded and checked. No customer records were lost in this example.
You get the short version.
“The shop is back. Last night’s update was rolled back. Chris is checking the cause.”
The copy is just
the beginning.
Back it up
Database and file copies each night, with an off-site cloud copy and agreed retention. Backups for Cy are included in its monthly price. Business backup is $30/month for up to 1 TB, plus $10/month for each extra 250 GB.
Bring it back
A scheduled rehearsal downloads and checks a backup. A documented, one-command restore makes recovery a practiced job.
Watch the ordinary things
Watching Cy is included. Wider checks of accounts, certificates, domains, renewals, disk space and costs are quoted after the free visit.
Release with a way back
Updates get health checks and an automatic switch back if they fail. Safe updates for Cy are included in its monthly price.
Clear limits.
A real person.
The overnight story is illustrative, not a promise that every failure fixes itself. Chris handles exceptions. Response hours, escalation, restore targets and allowed repairs are agreed in your scope.
Anything that sends, charges or publishes still needs a person’s approval. A system alert is not permission to change those rules.
One local person to call.